Refund Policy
The correct refund path depends on where your Astari purchase was processed.
App Store purchases
Apple processes App Store payments and decides refund eligibility. Visit reportaproblem.apple.com, sign in with your Apple ID, select the Astari purchase and choose “Request a refund.”
Website purchases
Email support@astari.app from the address used at checkout. Include the approximate purchase date and reason for your request. Never send full card details.
Approved refunds return to the original payment method. Banks and card networks commonly require 5–10 business days to display the credit after it has been issued.
Cancellation and refund are separate. Cancelling stops future renewals; it does not automatically refund a completed payment. Deleting Astari does not cancel a subscription.
Nothing on this page limits rights that cannot be excluded under applicable consumer law.